Refund Policy

This Refund Policy covers the paid personalised unlock, purchased via PayFast.

Digital delivery. The unlock activates on your account immediately on payment. Because access is instant, refunds aren't available for a simple change of mind once it's been activated.

When a refund will be given, in full:

• you were charged in error, or charged twice for the same unlock; or
• a technical fault on our side meant you couldn't access what you paid for, and it couldn't be resolved promptly.

How to ask for one. Email hello@docpicks.com with your payment reference and a short description of the issue. We aim to resolve valid requests promptly; approved refunds go back to your original payment method via PayFast.

Before you buy. You're welcome to try the free public map and directory first, to make sure the personalised unlock is right for you.

Changes. We may update this policy from time to time; the latest version is always the one published on this page.

Version 1.0 — 27 July 2026